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Help & Customer Service

Where’s My Stuff?

After an order has shipped, you can track your packages on Pukkastock.com. From Your Orders, you can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information.

Note: Some shipments, such as standard international shipments not fulfilled by Pukkastock, are not trackable.

To track your package:

  1. Go to Your Orders.
  2. Go to the order you want to track.
  3. Click Track Package next to your order (if shipped separately). If your package or tracking information is missing, go to:
    • About Missing Packages That Show as Delivered
    • About Missing Tracking Information

Note:

  • International orders may be subject to customs clearance procedures that can cause delays in delivery. To see estimated shipping times for your region, see our Shipping Policy.

Most packages are delivered on time. In rare occasions, orders show up after the estimated delivery date.

Possible Reasons for Delay

  • Incorrect Address
  • Missing apartment, building, floor, or unit number
  • Severe weather conditions
  • International customs procedures

Recommended Actions

 

  1. Confirm estimated delivery date and address
  2. Wait 36 hours to allow for unexpected delays
  3. After 36 hours you can contact us if you still have any issues

Sometimes tracking information won’t be available.

Here are some reasons why tracking information may not be available:

  • The first package scan may be upon arrival at a regional hub near the destination. This is common when shipping volume is high and packages are processed in bulk. Until this first scan, the carrier may not acknowledge receipt of the package.
  • The first package scan may not be until delivery.
  • Some shipments, such as Standard International shipments, are not trackable.
  • Marketplace sellers sometimes do not provide Pukkastock with tracking information for their orders.

You can find tracking information in your order details or have it sent directly to your mobile phone.

Your Orders page

If tracking is available, you can track your package via the Your Orders page. The shipping method for your package will be listed in your account and in your shipment confirmation e-mail. If you need to contact the carrier, you can find contact information by going to Shipping Carrier Contacts.

Text message

Text Trace allows you to track your Amazon.com packages via SMS text messages sent to your mobile phone. After you sign up for Text Trace, any tracking updates related to your packages will be sent to your mobile phone.

Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, you will be issued a full refund (including shipping charges).

Orders that are returned to us as undeliverable are not able to be re-shipped. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our website.

If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 4 weeks from the estimated delivery date, please contact us.

What to do if your package shows as delivered but you can’t find it.

If your tracking information shows that your package was delivered, but you can’t find it:

Within 36 hours of expected delivery

  • Verify the shipping address
  • Look for a notice of attempted delivery
  • Look around the delivery location for your package
  • See if someone else accepted the delivery
  • Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.
    • Wait 36 hours – in rare cases packages may say delivered up to 36 hours prior to arrival

There are many reasons that a package may be returned to us as undeliverable.

Item is too big for a P.O. Box.

Some items are too big to ship to a P.O. Box and must be shipped to a street address.

Incorrect Address/Missing Information.

The package is typically returned to us by the carrier or the unintended recipient if the address is incorrect, has typos, is missing information (such as an apartment number or ZIP code), or is outdated (such as a previous residence).

Address Format.

If a post office box address was entered in a format our system does not recognize, the package may be shipped through a carrier that cannot deliver to a post office box. To ensure that such packages are routed through the proper carriers, please enter the box number as “PO BOX” followed by the number. Also, if you’re a private mailbox holder (use a local commercial mail receiving agency), do not use “Box” for your mailbox number, instead use # or PMB. This will ensure that your address is not mistaken to be a P.O. Box, and that orders can ship to you via means other than the U.S. Postal Service.

Secure Location.

Your package may be returned to us if there is no safe place to leave the package at the point of delivery, where the package is safe from weather and is not visible to passersby.

Unable to Access.

Your package may be returned to us if the carrier can’t access the delivery location due to no access code, call box number, or buzzer information, and can’t obtain the information after multiple attempts.

Failed Delivery Attempts.

Most of our carriers make three attempts to deliver a package. Packages that contain more than GHS1500 of merchandise will always require a signature; otherwise, it is generally up to the driver’s discretion to determine whether a signature is required. After three attempts, the package will be returned to us.

Damaged During Transit.

If a package is damaged on its way to you, the shipper may return it to us without attempting delivery.

Other Transportation Problems.

Packages can be sorted to the wrong carrier or labels can be damaged such that the carrier is unable to determine the correct delivery address.

Refused by Recipient.

If a recipient is not expecting a package, they may refuse it if they believe it was sent to them in error.

Managing Orders

You can cancel items or orders that haven’t entered the shipping process yet within 1 hour of checking out, by visiting the Order section in Your Account.

To cancel an item or an entire order:

  1. Go to Your Orders.
  2. Click View next to the order
  3. Below the Address section, click Cancel

After cancellation, we’ll send you a confirmation message to the e-mail address on your account.

You can also confirm that the order was cancelled by visiting Your Orders. Click view, if you see Cancelled in the order Heading, it was successfully cancelled.

If your order shipped directly from Pukkastock.com and cannot be modified, you may refuse the package or return it by contacting us .

If your order shipped directly from a seller and cannot be modified, please contact the seller for instructions. For more information on how to contact the seller, go to Contact Third-Party Sellers.

You can update your order quantity, billing address, shipping address, payment method, and more on your unshipped orders by visiting the Orders section in Your Account.

Want to edit an order?

Go to Your Orders

Important: Orders that have entered the shipping process can’t be modified. For more information, go to About Orders That Can’t Be Changed.

To edit an order from the Order Summary in Your Account:

  1. Go to Your Orders

Note: Sellers can’t change the shipping address for you after you’ve submitted your order. If you need to update the shipping address and the item hasn’t shipped yet, you’ll need to request a cancellation and order again. If the seller’s listing is eligible for Flash Delivery, you’ll be routed to Pukkastock Customer Service to handle issues related to the order.

Account Settings & Payment Method

If you’re having trouble signing in, you may be entering in an incorrect account information.

If you’re having trouble signing in, here are some things to check:

Clear Your Browser’s Cache and Cookies

Your Internet browser’s “Help” menu will have instructions for how to clear the cache and cookies.

CAPS Lock and NUM Lock on Your Keyboard

Passwords are case sensitive, so “PASSWORD” and “Password” are recognized as two different passwords.

Incorrect E-mail Address

Your e-mail address must be in this format: username@domain.com (or .net, .org, .edu, etc.). If you have more than one e-mail address, be sure that you’re using the correct e-mail address and password combination for the account you are trying to access. Also, if your computer is set to auto-complete the e-mail, make sure it’s the correct e-mail address listed.

Incorrect Mobile Phone Number

If you created your account with a mobile phone number, you’ll need to use your mobile phone number to sign in to your account. Your mobile phone number must include your country code.

Incorrect Password

If you’re sure you’re using the correct e-mail address or mobile phone number, try to reset your password. For more information, go to Reset Your Password.

What is “CAPTCHA” or User Validation?

Amazon.com implements CAPTCHA on several features on Amazon.com such as password changes. You will be presented with a picture, and asked to copy the text string in the picture into a text entry field before continuing. By selecting, “Hear the challenge”, you will be presented with an audio clip containing 7 numbers that can also be entered in the text field.

Note: CAPTCHA is not case-sensitive.

Note: Why We Do This: The task of copying the text from the picture into the entry field helps prevent automated programs from accessing your accounts on Pukkastock.com

If you don’t recognize a charge, there are several reasons this may have occurred.

Need to view your complete order history?

Go to Your Orders

Keep in mind the following common scenarios for unknown charges:

  • A bank has placed an authorization hold for recently canceled or changed orders. When you place an order, Pukkastock(Payment Provider) contacts the issuing bank to confirm the validity of the payment method. Your bank reserves the funds until the transaction processes or the authorization expires, but this isn’t an actual charge. If you cancelled your order, the authorization will be removed from your account according to the policies of your bank. To remove an authorization, contact your bank to clarify how long they hold authorizations for online orders.
  • An order was placed by a family member, friend, or co-worker with access to your card number.
  • Additional cards are associated with the credit or debit account.
  • A back-ordered or pre-ordered item shipped.
  • A gift order shipped.
  • An order was split into multiple shipments or sent to multiple shipping addresses.

Note: This will appear on your statement as separate charges.

You can add, edit, and delete addresses from your Address Book in the Settings .

To manage your address book:

  1. Go to Your Account.
  2. Do one of the following:
  • To edit or delete an address, click either Edit or Delete under the address you want to modify.
  • To set a default address, click the link below the address.

Note: Updating an address in Your Account will not change the shipping address on any open orders you have placed, or the shipping address on your Wish List or Registry . If you need to change the shipping address on an order that has not entered the shipping process, go to Change Order Information.

If you need to make changes to your name, mobile number, account information, you can update these from the Login & Security section in Your Account.

To change account settings:

  1. Go to Your Account and select Account Details
  2. Update the fields you wish to change.
  3. Click Save Changes after you’ve completed all your updates.

Tip: For help selecting a strong password, go to Choose a Strong Password.

If you’ve forgotten your password, go to Reset Your Password.

Note:

  • If you change your e-mail address, all subscriptions and communications preference will automatically be associated with your new e-mail address.

If you’ve forgotten your password, you can reset it by requesting that a personalized “password reset” link be sent to your e-mail address.

Did you forget your password? You can request a personalized “password reset” link.

Forgot Your Password

To make this update from a computer that you haven’t used previously to shop on our website, we’ll also ask you to confirm all of your account information before being able to create a new password.

To request a password reset:

  1. Go to Forgot Your Password.
  2. Follow the on-screen instructions.
  3. Follow the instructions in the e-mail sent to the e-mail address on your account.

Note: If you created your account with a mobile phone number, you’ll receive an SMS message with instructions instead of an e-mail.

After you’ve created a new password, it will become active right away.

Tip: To choose a strong password, go to Choose a Strong Password.

If your order is on hold due to a payment issue, there are several things you can check to resolve the declined payment.

If your payment method has been declined, do one of the following:

  • Confirm your credit card number, expiration date, billing address, and phone number were entered correctly at Checkout.

Note: The billing address and phone number entered must match those associated with your credit card.

  • Contact your bank.

Note:

  • Check with your bank about adjusting daily withdrawal or purchase limits. Payment declines may be due to these limits set by your bank.
  • After contacting your bank, you can retry your payment method by clicking View on the impacted order in Your Order, and selecting Pay For Order.

Here’s how to sign out of Your Account on Pukkastock.com.

To sign out of Your Account:

  1. At the top right corner of the Header Menu, Click Logout.
  2. On the Right side of the Search box, In the drop-down menu of the Account Icon, select Logout..

You are now signed out of your Pukkastock.com account.

Note: To sign out of the Pukkastock.com mobile app:

  • Open the app and tap Your Account > Sign Out.

www.pukkastock.com accepts a variety of payment options, including credit and debit cards.

The following credit and debit cards can be used as payment:

  • Mobile Wallet (Ghanaians)
  • Visa
  • MasterCard
  • Discover Network
  • American Express
  • Visa, MasterCard, or American Express pre-paid credit

Note:

  • Select MasterCard if paying with a EuroCard or MasterMoney Card.
  • Payment may be split between one of the accepted credit or debit cards.
  • We don’t accept EBT, food stamps, or any other payment method not listed for grocery purchases.
  • Payment methods associated with a Flexible Spending Account (FSA) or other health benefit accounts aren’t accepted.

Returns & Refund

You can exchange or replace an item through by contacting us if your exchange or replacement meets certain criteria.

Pukkastock has 7 day hassle free return policy. You can request for an exchange within 7 days after item has been delivered to you.

Did you receive a damaged, defective, or wrong item sold by Pukkastock.com and want to replace it with the same item? Is your order missing an item or part and you want a refund or replacement?

You can exchange an item by contacting us at help@pukkastock.com.

The item being exchanged must meet the following criteria:

  • Shipped to an address in Ghana.
  • Not received by you as a gift
  • Shipped and sold by Pukkastock.com
  • Not an Add-On item
  • Not identical to the item being returned
  • Originally purchased with a credit card or MOMO
  • Wasn’t purchased with a promotion (except for free shipping promotions)
  • Not labelled as discounted or on sale product

Exchanges for a Different Size or Color

Exchanges are available for apparel, sports, shoes, baby products, jewelry, luggage and watch items that have a size or color variation. The exchange item must be:

  • A different size or color than the return item
  • Shipped and sold by Pukkastock.com

Exchanges for an Item in Your Cart

The exchanged item must be:

  • Added in a quantity of one to the Cart
  • Shipped and sold by Pukkastock.com
  • Not an Add-on Item
  • Not identical to the item being returned
  • Not marked as a gift in your Cart

Some items cannot be returned to Pukkastock.com or can only be returned to a third-party seller.

Pukkastock.com doesn’t accept returns of the following items:

  • Items classified as hazardous materials or use flammable liquids or gases (contact the manufacturer directly for service, warranty, return, and refund information)
  • Any product missing the serial number or UPC
  • Downloadable software products
  • Online subscriptions after they have been accessed
  • Gift cards (except as required by law)
  • Pay As You Go (or prepaid) phone cards (contact a local authorized dealer or the carrier directly)
  • Prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc.)
  • Some jewelry orders
  • Some health and personal care items
  • Grocery products
  • Prime Pantry products
  • Fresh flowers and live indoor plants
  • Open software
  • Live insects

Note:

  • Pukkastock.com does not accept returns for items fulfilled by third-party sellers. The seller determines the return policy.
  • If the item you purchased from Pukkastock.com isn’t returnable per the Pukkastock return policy, you’ll see a message about that in the product details.
  • If you have a non-returnable item that arrived damaged or defective you can Contact Us.

Pukkastock has 7 day hassle free return policy. You can request for a refund within 7 days after item has been delivered to you.

When you return an item, your refund and how your refund is issued may differ based on the condition of the item, how long you’ve had the item and how the item was purchased.

Where’s My Refund?

You can check the payment method that was refunded and the status of your refund in Your Orders.

Note: After the carrier has received your item, it can take up to 2 weeks for us to receive and process your return.

To see how long it takes for you to receive your refund, please see the table below.

How Refunds Are Issued

When returning an item you can choose your preferred refund method by contacting us.

If you’re receiving a refund after we have received your item, it may take an additional 3-5 business days to fully process your return and issue your refund.

Payment Method Refund Method Refund Time (Once Refund Is Processed)
Mobile Money Mobile Money 3-5 business days
Credit Card Credit Card 3-5 business days
Credit Card Gift Card/Wallet Immediate
Debit Card Debit Card Up to 10 business days
Checking Account Checking Account Up to 10 business days
Pukkastock.com Gift Card Gift Card Balance Immediate
Promotional Certificate No Refund Issued N/A
Credit Card & Pukkastock.com Gift Card Gift Card Balance or both Reference times above for details
Pre-paid Credit Cards Pre-paid Credit Card Refund time depends on the issuer, and can take up to 30 days
Shop with Points Reward Points Reward Point Balance Up to 5 business days

Note: If we refunded you to a pre-paid card and you no longer have the physical card, the card is still stored within your account. It can be used toward future purchases on the account it’s stored in.

If your original order was placed using the Pukkastock Currency converter, the refund will be issued in your local currency and will be calculated with the same rate used when you placed your order.

Gift Returns: The type of refund or credit you receive depends on how the gift was purchased and how it was returned. For more information about gift refunds, go to Return a Gift.

Instant Refunds & Refund Without Return

In some cases, you may be offered an “Instant refund” option to allow you to use your refund without waiting for your return to process. Instant Refunds are either issued to your credit card or as an Pukkastock.com Gift Card/Wallet balance. Refunds issued to card issuers will require an additional 3-5 business days processing time by those institutions. You’ll still need to return your items within 7 days.

Pukkastock may determine that a refund can be issued without requiring a return. If you aren’t required to mail your item back for a refund, you will be notified in the Online Returns Center or by a Customer Service Associate. For more information, go to the Conditions of Use.

Partial Refunds or Restocking Fees

If You Return You’ll Receive
Items in original condition past the return window* 80% of the item’s price
CDs, DVDs, VHS tapes, video games, cassette tapes, or vinyl records that were opened (taken out of its plastic wrap) 50% of the item’s price
Items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to an Pukkastock.com error Up to 50% of the item’s price
Open software for reasons not due to a Pukkastock.com error 0% of the item’s price

*For most items the return window is 30 days after delivery. To check the return window for an item you have ordered, go to Your Orders and click Return or Replace Items.

Note: Tax on restocking fees may apply to return items that were shipped and sold by Pukkastock.com for customers in CT, MD, NV, PA, VA, WV, and WI. Some products have additional conditions that may apply. For more information, go to About Our Returns Policies.

Unsatisfactory/expired/wrong/missing items.

We take such matters very seriously and will look into individual cases thoroughly. Any item that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected item and your D.O (Delivery Order) to us at help@pukkastock.com (if applicable).

 

We regret to inform you that in certain circumstances no refunds will be given for orders that fall under the below categories.

 

  1. In the event that the item you’ve received is unsatisfactory in any way you perceive, we will require photo proof of the item and your D.O (Delivery Order) as well and you may be required to send us back the item for close inspection and review before a decision is made to re-send the item to you at no cost, subject to availability. The postage cost will be credited back to your account after we receive the returned item.

 

  1. In the event that you receive an expired product, we will require clear photo proof of the product and its expiry date for close inspection and review before a decision is made to re-send the product to you at no cost, subject to availability.

 

  1. In the event that you’ve received the wrong item, we will require photo proof of the wrongly sent item and D.O (Delivery Order) and after reviewing, we’ll re-send the correct item to you at no cost, subject to availability.

 

  1. In the event you’ve received your order with a missing item, we will require you to email us a clear photo proof of your D.O (Delivery Order) to help@pukkastock.com and after which, kindly give us a call at (+233) 200659048 and our customer service officer will attend to you to find out more before a decision is made to re-send the missing item to you at no cost, subject to availability.

Shipping Policies

Pukkastock.com offers a number of large and over-sized items that require special handling. Items too big to ship to a P.O. Box must be shipped to a street address.

Large items sold or fulfilled by Pukkastock ship with one of our specialty carriers. Because of this, large items don’t qualify for Flash Delivery Shipping. However, large item shipping is free of charge.

If your order qualifies for Scheduled Delivery, you’ll have the opportunity to select a delivery date and time when your large item will arrive. For more information about Scheduled Delivery, go to About Scheduled Delivery for Large Items.

Note: Carrier may not be able to deliver some items (like safes and whirlpools) through your door due to size or safety considerations. Ultra-heavy items (weighing over 300 lbs.) and items that we cannot fit through the door will be delivered curbside.

All orders of GHS500 or more of eligible items across any product category qualify for FREE Shipping.

You receive free shipping if your order includes at least GHS500 of eligible items. Any item with “FREE Shipping” messaging on the product detail page that is fulfilled and shipped by Pukkastock is eligible and contributes to your free shipping order minimum.

You can get unlimited FREE Two-Day Shipping on eligible items with Pukkastock Flash Delivery. No minimum spend is required to qualify.

Canceling items, combining orders, or changing your shipping address, speed, or preference might affect your order’s free shipping eligibility.

  • You can ship to a Ghanaian delivery address in the 10 regions only.
  • You can ship to APO/FPO addresses only when they are in Ghana.
  • You may find geographic shipping restrictions apply to particular products.

 

If your order doesn’t qualify for free shipping:

  • The order may contain ineligible items.

Note: Gift cards receive free One-Day Shipping but don’t apply to the GHS500 minimum.

  • A special product, order, or handling fee may still apply.
  • An eligible item that was canceled brought the total below GHS500.

Pukkastock offers Scheduled Delivery shipping options so customers can select the date and time of delivery for large items.

Items eligible for Scheduled Delivery will display “Scheduled Delivery” and an available delivery date on the detail page. You’ll be able to choose a different delivery date and time that works best for you during check out.

If a first available delivery date isn’t displayed, then you’re in an area that doesn’t support pre-scheduling from the website or the item is in a pre-order state. In these cases, the carrier will contact you by phone to arrange a date and time for delivery. For more information on setting up a Scheduled Delivery, see: Arrange a Scheduled Delivery.

An adult signature is required for large items. If an adult isn’t home at the time of delivery, the product will be taken away by the carrier and you’ll need to reschedule your delivery.

For information on whether and how you can change a Scheduled Delivery, see: Change a Scheduled Delivery for Large Items.

Note: Scheduled Delivery service isn’t available for P.O. Box addresses, APO/FPO addresses.

If you’re looking for a Scheduled Delivery, the option will be on the detail page of the eligible large item.

To schedule a delivery date when you place your order:

  1. Sign in to your Pukkastock.com Account.
  2. Add the eligible item to your Shopping Cart and proceed to checkout.
  3. An available delivery date and time will be pre-selected.
    • Using the calendar, select a date and time for delivery. Choose a time that works best for you and place your order.
    • If you don’t have the option to select a date and time for delivery, check out as you normally would and place your order. When your item reaches the carrier, you will be contacted by phone or e-mail to schedule the delivery.

Note:

  • Make sure the phone number for the delivery address is up-to-date in Your Account. The carrier will call you prior to your scheduled delivery date to confirm the appointment. You can update the phone number for the address in question by going to the Manage Address Book section of Your Account.
  • Once you place an order with Scheduled Delivery, it is not possible to change the shipping address or phone number. If you’ve placed an order with an incorrect address or phone number, contact us.

If you need to change a Scheduled Delivery after your order has been placed but before it has shipped, you can do so through Your Orders.

To change the scheduled delivery date:

  1. Go to Your Orders and locate your order.
  2. Click Change Shipping Speed.
  3. Click Select another date and time.
  4. From the calendar, select another date and time that works for you.Note: An adult must be present to sign for the delivery.
  5. Click Confirm.

If your item has already shipped, or if you didn’t schedule your delivery date and time during the checkout process, you won’t be able to change your Scheduled Delivery date in Your Orders. You’ll need to contact Pukkastock Customer Service to see what options are available.

You’ll see an estimated shipping or delivery date for each shipment on the order summary, just before you place your order. An estimated delivery date (or date range) will also appear in Your Orders after you’ve placed your order.

Delivery estimates are calculated by taking the estimated shipping date and adding the transit time (the time it takes a package to travel from our facilities to your destination address), based on the shipping speed you’ve chosen. The transit time is calculated using business days, meaning Saturday and Sunday don’t count toward the transit time (unless we’ve specifically offered a weekend delivery during checkout). Holidays are also taken into account when calculating the transit time. For some delivery dates, we may provide an “order within” countdown timer that indicates the window of time in which you must place the order to receive your delivery by the date shown. That delivery date may become unavailable within that window of time due to changes in inventory or delivery capacity before you place your order. Your confirmed delivery date will be included in your order confirmation email.

After an order has shipped, you can track your packages by going to Your Orders.

FREE Two-Day Shipping through Pukkastock Flash Delivery

If the item you’re ordering is out of stock or unavailable to ship immediately, you may not receive the item in two business days. Selecting One-Day or Two-Day shipping will reduce the transit time to one or two business days after we’ve shipped your order, but it won’t impact how long it takes us to obtain the item or prepare it for shipment. The shipping method time starts when the item ships. For example, it will take up to two business days after an item ships to reach you with Two-Day Shipping.

FREE Shipping

Your order will be delivered within 5-8 business days. We process and ship your order in the most cost-efficient way possible so we can pass the savings on to you in the form of free shipping. If you look in Your Orders and see that your items haven’t shipped yet, don’t worry. We may take a little longer than you expect to ship out your order, but we won’t delay shipping if it means we’ll miss the expected delivery date.

Third party orders

If your order was placed with a Pukkastock Marketplace seller/vendor, shipping and delivery timelines will vary. Click the Contact Seller button on the order detail page in Your Account to ask the seller for shipping details. If your order is eligible for Pukkastock Flash Delivery, Pukkastock Customer Service will handle any questions about shipping and delivery after the order is placed.

Note: If you live in an area experiencing an unexpected service delay (severe weather, natural disasters, unscheduled events, etc.), please add at least 2 to 3 business days to the estimated delivery date of your order. In some cases, choosing a higher quantity for an item may make it ineligible for immediate shipping, because multiple units may not be available locally or at the same location. In this case, the option to choose One-Day Delivery may not appear.

All orders of GHC500 or more of eligible items across any product category qualify for FREE Shipping. Some items may have additional options for qualifying for FREE Shipping. These will be shown at checkout.

With free shipping, your order will be delivered 4-7 business days after all your items are available to ship, including pre-order items.

To place an order online, do the following:

  1. Add at least GHS500 of eligible items to your Shopping Cart. Any item with “FREE Shipping” messaging on the product detail page that is fulfilled and shipped by Pukkastock is eligible and contributes to your free shipping order minimum.
  2. Do one of the following:
    • To place the order using the shopping cart:
      • Proceed to checkout.
      • Ship your items to a single Ghanaian address in one of the 10 regions.
      • Select Group my items into as few shipments as possible as your shipping preference.
      • Select FREE Shipping as your shipping speed.

 

For more information on how to qualify, go to About Free Shipping by Pukkastock. You can get unlimited FREE Two-Day Shipping on eligible items with Pukkastock Flash Delivery. No minimum spend is required to qualify.

Most sellers agree to ship within 2 business days of your purchase. These expected transit times apply unless otherwise noted in the seller’s policies.

Standard GH. 3 to 7 business days after shipping (may take up to 14 business days)
Expedited GH. 1 to 2 business days after shipping(Applicable in Accra)
Two-Day GH. 2 business days after shipping
One-Day GH. 1 business day after shipping
International Standard 3 to 6 weeks (may take 8 to 12 weeks due to customs delays)
International Expedited 6 to 8 business days

There are some things to keep in mind when selecting an expedited shipping option.

Not all of the items listed on our site are available immediately, so selecting One-Day or Two-Day Shipping does not necessarily mean your order will arrive in one or two days.

Saturday delivery is only available for certain locations and is an additional GHS25.00 per shipment, with the exception of Pukkastock.com Gift Cards. Pukkastock.com Gift Cards can be delivered on Saturday for GHS30.00 per item.

One-Day and Two-Day Shipping for Ghanaian Deliveries can’t be sent to P.O. Boxes or APO, FPO or DPO.

Note: When you select One-Day or Two-Day Shipping, we may use air or ground shipping as necessary to get your items to you within the promised time frame.

When ordering from Pukkastock.com, you’re responsible for assuring the product can be lawfully imported to the destination.

The recipient is the importer of record and must comply with all laws and regulations of the destination. Orders shipped outside of Ghana may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; Pukkastock has no control over these charges, nor can Pukkastock predict what they may be.

Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Note:

  • Customs offices in some countries require the importer of record to provide a particular form of identification before releasing a shipment. You may be required to provide an identification number such as a Unique Identification Number, CPF, or Tax ID, Passport, Drivers Licenses

Ordering From A Third-Party Seller/Vendor

Third-party sellers are independent sellers who offer a variety of new, used, refurbished, and collectible merchandise.

The steps to place an order with a third-party seller are the same as placing any other order on Pukkastock.com. You add items to your cart, then complete your order through the Pukkastock checkout process. Payment for your order may be processed immediately, instead of when the order ships. Pukkastock will disburse your funds to the third-party seller but never pass along your payment information.

If a seller asks you to send funds directly to them, bypassing the Pukkastock checkout process, do not place the order and contact Pukkastock customer service immediately.

If the third-party seller’s items aren’t fulfilled by Pukkastock, your order will be fulfilled directly by the seller who will also handle their customer service, unless the listing is eligible for Pukkastock Flash Delivery. Because Pukkastock.com isn’t directly involved in the completion of sales arranged with third-party sellers, you’ll need to contact the third-party seller directly for the following issues:

  • Check on your order or shipment status.
  • Schedule or reschedule services.
  • Cancel an order and receive a refund.
  • Return an order.

If a dispute arises between you and a third-party seller, and you can’t settle a dispute with them, the Pukkastock.com Buyer Satisfaction Guarantee is available to you. For more information, go to Buyer Satisfaction Guarantee Protection.

Note: If the listing is eligible for Pukkastock Flash Delivery, Pukkastock Customer Service will handle any issues related to the order.

Note: When you place an order with a seller, you can cancel the order yourself from Your Account within 30 minutes. Select the order from Your Orders and select Cancel Items. After 30 minutes, you can request a cancellation from the seller through Your Account by selecting Request cancellation.

Note: Sellers work hard to ensure that stock is on hand for delivery, but occasionally a listed item will no longer be available by the time an order is placed. If a seller is unable to deliver your item, they should refund you promptly so that you can place a new order. While stock-outs can happen, we do require sellers to keep these to a minimum. Please understand that in some cases the out-of-stock item might no longer be available at the listed price.

Note: Sellers can set their own prices for the items they sell on Pukkastock. Prices for similar or identical items from other sellers can vary.

Third-party sellers handle customer service for orders shipped directly from them, unless the order is eligible for Pukkastock Flash Delivery.

To contact a third-party seller, do one of the following:

  • Go to the product listing on Pukkastock.com and click the third-party seller’s name. Click the Ask a question button.
  • Go to Your Orders, find your order in the list, and click Get help with order. Depending on your issue, we’ll help you contact the seller if necessary.

Note:

  • Please give sellers two business days to respond. In most cases, you’ll receive a reply much sooner. Most seller orders are covered by our Buyer Satisfaction Guarantee. If you don’t hear from the seller within two business days, go to Buyer Satisfaction Guarantee Protection to see if you qualify.
  • If the seller’s listing is eligible for Pukkastock Flash Delivery, Pukkastock Customer Service will handle any issues related to the order.

After you’ve ordered from a third-party seller, you can leave comments, feedback, and ratings to let other customers know about your experience. You have 60 days from the date of your order to leave your rating and comments.

Comments you leave about a third-party seller should be focused on your buying experience:

  • How satisfied were you with how your order was packaged and shipped? (for products)
  • How was the work quality and professionalism of the provider? (for services)
  • Did you get good customer service and prompt resolution? (if applicable)
  • Would you buy from this third-party seller again?
  • What could have been improved about your experience?

The third-party seller rating system is 1 to 5 stars, with 5 stars being the best. A third-party seller’s average rating will appear alongside their name on our site. Before you leave a critical rating, make sure that you’ve given the third-party seller every chance to resolve the issue first.

Pukkastock reserves the right to remove feedback that isn’t directly related to the buying experience or violates one of our guidelines. If your comments include any of the following, your feedback is subject to removal:

  • Promotional content: This includes anything of a promotional nature such as comments about or links to other merchants or websites.
  • Obscene or abusive language: Please use helpful and appropriate language when participating in the Pukkastock Community.
  • Personal information: You shouldn’t include information that identifies other Pukkastock.com visitors.
  • Product reviews: It’s more appropriate to review product on the product detail page.

After you’ve ordered an item from a third-party seller, you can rate them to let other customers know about your experience.

To leave feedback for an order:

  1. Do the following:
    • Go to Your Orders, and then click Leave Seller Feedback.
  2. Find your order, and then select the options that best reflect your experience.
  3. Click Submit Feedback.

Note: It can take up to 3 days after the order is completed or canceled for the “Leave seller feedback” button to appear next to the order in Your Orders page. You have 60 days from the date of your order to leave your rating and comments.

Buying used and collectible items from an Pukkastock seller is as easy as buying directly from Pukkastock.com. To help you make the best buying decision, check the type of product you’re interested in below to see the conditions sellers use to describe their items:

General Condition Guidelines

The following guidelines apply to all product categories unless otherwise indicated within specific categories.

Note: “Refurbished,” “Used – Good,” and “Used – Acceptable” can be used only where noted as acceptable within specific categories.

  • New: Just like it sounds. A brand-new, unused, unopened item in its original packaging, with all original packaging materials included. Original protective wrapping, if any, is intact. Original manufacturer’s warranty, if any, still applies, with warranty details included in the listing comments.
  • Refurbished: Used only if noted within specific categories. A refurbished product has been professionally restored to working order. Typically this means that the product has been inspected, cleaned, and repaired to meet manufacturer specifications. The item may or may not be in its original packaging. The manufacturer’s or refurbisher’s warranty must apply and should be included in the listing comments. Refurbished items are sometimes referred to as “remanufactured.”
  • Used – Like New: An apparently untouched item in perfect condition. Original protective wrapping may be missing, but the original packaging is intact and pristine. There are absolutely no signs of wear on the item or its packaging. Instructions are included. Item is suitable for presenting as a gift.
  • Used – Very Good: A well-cared-for item that has seen limited use but remains in great condition. The item is complete, unmarked, and undamaged, but may show some limited signs of wear. Item works perfectly.
  • Used – Good: Used only if noted within specific categories. The item shows wear from consistent use, but it remains in good condition and works perfectly. It may be marked, have identifying markings on it, or show other signs of previous use.
  • Used – Acceptable: Used only if noted within specific categories. The item is fairly worn but continues to work perfectly. Signs of wear can include aesthetic issues such as scratches, dents, and worn corners. The item may have identifying markings on it or show other signs of previous use.

Category-Specific Condition Guidelines

The following category-specific condition guidelines should be used as indicated in addition to or in place of the General Condition Guidelines.

Books – New and Used

In addition to the General Condition Guidelines, the following guidelines apply:

  • New: A brand-new, unused, unread copy in perfect condition. The dust cover and original protective wrapping, if any, is intact. All supplementary materials are included and all access codes for electronic material, if applicable, are valid and/or in working condition. Books with markings of any kind on the cover or pages, books marked as “Bargain” or “Remainder,” or with any other labels attached, may not be listed as New condition.
  • Used – Like New: Dust cover is intact, with no nicks or tears. Spine has no signs of creasing. Pages are clean and not marred by notes or folds of any kind. May contain remainder marks on outside edges, which should be noted in listing comments.
  • Used – Very Good: Pages and dust cover are intact and not marred by notes or highlighting. The spine is undamaged.
  • Used – Good: All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May include “From the library of” labels.
  • Used – Acceptable: All pages and the cover are intact, but the dust cover may be missing. Pages may include limited notes and highlighting, but the text cannot be obscured or unreadable.
  • Unacceptable: Includes missing pages and obscured or unreadable text. We also do not permit the sale of advance reading copies, including uncorrected proofs, of in-print or not-yet-published books.

Note: Some electronic material access codes are valid only for one user. For this reason, used books, including books listed in the Used – Like New condition, may not come with functional electronic material access codes.

Books – Collectible

The General Condition Guidelines do not apply to collectible books. To be considered collectible, a book should be unique in a way that could reasonably be assumed to increase the book’s value to a collector such as first editions and first printings; signed, inscribed or scare copies; and advance reading copies and uncorrected proofs of out-of-print books. The following conditions apply for Collectible Books:

  • Collectible – Like New: All pages and the cover are intact. The dust jacket is intact, if applicable, with no noticeable or very tiny nicks or flaws. Spine has no signs of creasing. Book may have very small but virtually unnoticeable flaws
  • Collectible – Very Good: Pages are intact and not marred by notes or highlighting. Spine shows no sign of creasing. Dust jacket, if applicable, shows signs of some rubbing or chipping.
  • Collectible – Good: All pages and the cover are intact, including the dust jacket, if applicable. Spine may show signs of wear. Generally, books in Good condition are not considered to be collectible grade.
  • Collectible – Acceptable: A readable copy showing significant wear. Dust jacket may be missing. For all but the rarest items, books in Acceptable condition are not considered to be collectible grade.

Camera & Photo

In addition to the General Condition Guidelines, the following guidelines apply:

  • New: The original manufacturer’s warranty, if any, must apply. Unless otherwise specified, all new camera and photo items are assumed to be in full retail packaging. Bulk, plain white box, or other types of packaging are not allowed unless specifically called out in the product title.
  • Refurbished: A refurbished product has been professionally restored to working order. Typically this means that the product has been inspected, cleaned, and repaired to meet manufacturer specifications. The item may or may not be in its original packaging. The manufacturer’s or refurbisher’s warranty must apply and should be included in the listing comments. Refurbished items are sometimes referred to as “remanufactured.”
  • Used – Like New: An apparently untouched item in perfect condition. On the 1 to 10 point used-equipment scale, this item must be a 10.
  • Used – Very Good: On the 1 to 10 point used-equipment scale, this item must be a 9 or better.
  • Used – Good: On the 1 to 10 point used-equipment scale, this item must be an 8 or better.
  • Used – Acceptable: On the 1 to 10 point used-equipment scale, this item must be a 7 or better
  • Unacceptable: On the 1 to 10 point used-equipment scale, a 6 or lower is unacceptable.

Note: Buyers outside the Ghana cannot purchase cameras or photography items from Pukkastock sellers.

Cell Phones & Accessories

In addition to the General Condition Guidelines, the following guidelines apply:

  • New: The original manufacturer’s warranty, if any, should still apply, with details of the warranty included in the condition comments.
  • Refurbished: A refurbished product has been professionally restored to working order. Typically this means that the product has been inspected, cleaned, and repaired to meet manufacturer specifications. The item may or may not be in its original packaging. The manufacturer’s or refurbisher’s warranty must apply and should be included in the listing comments. Refurbished items are sometimes referred to as “remanufactured.”
  • Used – Like New: The original packaging and all original accessories are intact.
  • Used – Very Good: Some signs of wear and tear are visible.

Computers

In addition to the General Condition Guidelines, the following guidelines apply:

  • Refurbished: A refurbished product has been professionally restored to working order. Typically this means that the product has been inspected, cleaned, and repaired to meet manufacturer specifications. The item may or may not be in its original packaging. The manufacturer’s or refurbisher’s warranty must apply and should be included in the listing comments. Refurbished items are sometimes referred to as “remanufactured.”
  • Used – Like New: The original packaging and software are intact.
  • Used – Acceptable: The box and nonessential instructions may be missing or damaged. Discs for installed software are included.

Note: Buyers outside the Ghana cannot purchase computer items from Pukkastock sellers.

Electronics

In addition to the General Condition Guidelines, the following guidelines apply:

  • Refurbished: A refurbished product has been professionally restored to working order. Typically this means that the product has been inspected, cleaned, and repaired to meet manufacturer specifications. The item may or may not be in its original packaging. The manufacturer’s or refurbisher’s warranty must apply and should be included in the listing comments. Refurbished items are sometimes referred to as “remanufactured.”

Note: Buyers outside the Ghana cannot purchase electronic items from Pukkastock sellers.

Home & Garden

In addition to the General Condition Guidelines, the following guidelines apply:

  • Refurbished: A refurbished product has been professionally restored to working order. Typically this means that the product has been inspected, cleaned, and repaired to meet manufacturer specifications. The item may or may not be in its original packaging. The manufacturer’s or refurbisher’s warranty must apply and should be included in the listing comments. Refurbished items are sometimes referred to as “remanufactured.”

Note: Buyers outside the Ghana cannot purchase home and garden items from Pukkastock sellers.

Industrial & Scientific

Industrial & Scientific products may be listed in “New” condition only.

Ink & Toner

All ink and toner cartridges should be listed as “New,” with “Remanufacturer,” “Compatible,” or “Refilled” in the title.

Note: Pukkastock prohibits the sellers from listing ink and toner cartridges in “Refurbished” or “Used” condition.

Music – New and Used

Music formats include vinyl, magnetic tape, and disc. In addition to the General Condition Guidelines, the following guidelines apply:

  • Used – Like New: The jewel case, cassette case, or album cover has no scratches or scuffing. Cover art, liner notes, and inclusions are in perfect condition. Packaging may have a remainder cut-out, which should be noted in the listing comments.
  • Used – Very Good: The packaging, cover art, liner notes, or inclusions may show limited signs of wear.
  • Used – Good: The item or packaging may have identifying markings from its owner.
  • Used – Acceptable: The item plays perfectly but is otherwise the worse for wear. Packaging and inclusions may be damaged, marked, or missing. Note any missing items in the listing comments.

Music – Collectible

To be considered collectible, the item should be unique in a way that increases value for a collector, such as signed, inscribed, scarce, or unique characteristics such as special pressings, unusual aesthetics (colored vinyl), or limited edition packaging.

Seller comments for collectible music should include the following:

  • Further detail on condition or completeness of item and packaging.
  • Notes about the presence of signatures, inscriptions, or other personalization.

Musical Instruments

In addition to the General Condition Guidelines, the following guidelines apply:

  • Refurbished: A refurbished product has been professionally restored to working order. Typically this means that the product has been inspected, cleaned, and repaired to meet manufacturer specifications. The item may or may not be in its original packaging. The manufacturer’s or refurbisher’s warranty must apply and should be included in the listing comments. Refurbished items are sometimes referred to as “remanufactured.”

Office Products

In addition to the General Condition Guidelines, the following guidelines apply:

  • Refurbished: A refurbished product has been professionally restored to working order. Typically this means that the product has been inspected, cleaned, and repaired to meet manufacturer specifications. The item may or may not be in its original packaging. The manufacturer’s or refurbisher’s warranty must apply and should be included in the listing comments. Refurbished items are sometimes referred to as “remanufactured.”

Note: Buyers outside Ghana cannot purchase office products from Pukkastock sellers.

Outdoor Living

In addition to the General Condition Guidelines, the following guidelines apply:

  • Refurbished: A refurbished product has been professionally restored to working order. Typically this means that the product has been inspected, cleaned, and repaired to meet manufacturer specifications. The item may or may not be in its original packaging. The manufacturer’s or refurbisher’s warranty must apply and should be included in the listing comments. Refurbished items are sometimes referred to as “remanufactured.”

Software & Computer Games

Only full retail versions of software may be sold on Pukkastock.com.

Note: All products in Software & Games with the condition type “Used” will be listed as “Open Box.”

In addition to the General Condition Guidelines, the following guidelines apply:

  • New: Includes the original Universal Product Code (UPC).
  • Open Box – Like New: The box and jewel case are pristine, with no signs of wear. UPC should be visible.
  • Open Box – Good: Original UPC should be visible.
  • Open Box – Acceptable: Original UPC, the original jewel case, or both are missing.

Note: Buyers outside the Ghana cannot purchase software or computer games from Pukkastock sellers.

Tools & Hardware

In addition to the General Condition Guidelines, the Tools & Hardware category accepts the following condition types:

  • Refurbished
  • Used – Good
  • Used – Acceptable

Note: Buyers outside the U.S. cannot purchase tools and hardware items from a Pukkastock seller.

Toys & Games

Toys and game products may be listed “New” or “Collectible” condition only. Baby products may be listed in “New” condition only.

Toys & Games – Collectible

Collectible toys and games must be rare, exclusive, one-of-a-kind, or otherwise unique. The General Condition Guidelines do not apply to the Collectible Toys & Games.

Use the following condition types for Collectible Toys & Games:

  • Collectible – Like New: An apparently untouched item in perfect condition. The original protective wrapping, if any, may be missing, but the original packaging is intact. There are absolutely no signs of wear. Suitable for presenting as a gift.
  • Collectible – Very Good: A well-cared-for item that has seen limited use but remains in great condition. Item and instructions are complete and undamaged but may show some signs of wear.
  • Collectible – Good: Item shows wear from consistent use, but it remains in good condition. The original instructions are included and in acceptable condition. The item may be marked, identified, or show other signs of previous use. The item works perfectly and is in good shape overall.

Video, DVD, & Blu-ray Discs – New and Used

Rental DVD and Blu-ray discs are only permitted for sale on 247 Online Shop in Used condition.

In addition to the General Condition Guidelines, the following guidelines apply to used video, DVD, and Blu-ray discs:

  • Used – Like New: Any codes for digital copies or downloadable content must be included and unused.
  • Used – Acceptable: A product with extensive external signs of wear, but one that continues to play perfectly. The box or jewel case may be damaged. The cover art, liner notes, or other inclusions may be marked, or one or all of these items may be missing. The seller must note any missing inclusions in their listing comments. Combination sets may not be listed with missing discs. If a digital copy is missing, this should be noted in the condition notes. Products must be sold with a protective jewel case or box. Sellers may substitute newer packaging when a jewel case or box is damaged, but they may not substitute copied cover art or liner notes for the originals. The video, disc, or packaging may have identifying markings from its owner.

Video, DVD, & Blu-ray Discs – Collectible

To be considered collectible, the item should be unique in a way that increases value for a collector (e.g., signed or inscribed or scarce).

Seller comments for collectible media should include the following:

  • Further detail on the condition or completeness of item and packaging.
  • Notes about the presence of signatures, inscriptions, or other personalization.

Video Games

Unless otherwise specified, all video game items sold on Pukkastock.com are assumed to be Ghanaian market products.

In addition to the General Condition Guidelines, the following guidelines apply:

  • New: Unless specified in the product title, all new video game items are assumed to be in full retail packaging. Bulk, plain white box, or other types of packaging are not allowed unless specifically called out in the product title.
  • Used – Like New: Activation codes for bonus online content may be missing or expired. Product may not include downloadable content.
  • Used – Very Good: Activation codes for bonus online content may be missing or expired. Product may not include downloadable content.
  • Used – Good: Activation codes for bonus online content may be missing or expired. Product may not include downloadable content.
  • Used -Acceptable: It must be noted whether the box or instructions are missing in the condition notes field. Activation codes for bonus online content may be missing or expired. Product may not include downloadable content.
  • Used -Unacceptable: Video games without essential accompanying material are not permitted. This does not necessarily include the box or instructions.

Watches

All watches must be in “New” condition. Sellers may not sell used products in this category.

Buyer Satisfaction Guarantee

We want you to buy with confidence anytime you make a purchase on the Pukkastock.com website; that’s why we guarantee purchases from third-party sellers when payment is made via the Pukkastock.com website for qualified purchases. The condition of the item you buy and its timely delivery are guaranteed under the Pukkastock Buyer Satisfaction Guarantee.

This applies to purchases made on the Pukkastock.com website.

Customers who pay for purchases from an Pukkastock seller via the Pukkastock.com website are eligible to receive up to GHS2,500 of the purchase price, including shipping charges.

Note: If the seller’s listing is eligible for Pukkastock Flash Delivery, Pukkastock Customer Service will handle any situation covered by the Buyer Satisfaction Guarantee.

For more information on when you can file an Buyer Satisfaction Guarantee claim, go to Buyer Satisfaction Guarantee Claim Conditions.

When you buy from sellers/vendors on Pukkastock.com, the condition of the item, its timely delivery and certain additional refund conditions are guaranteed under the Buyer Satisfaction Guarantee.

You can file a claim when all of the following applies:

  1. You have contacted the seller through Your Account.
  2. You have waited two business days for a response.
  3. Your request meets one of our Buyer Satisfaction Guarantee conditions below.
  • The seller failed to deliver the item by 3 calendar days past the maximum estimated delivery date or 30 days from the order date, whichever is sooner.
  • The item you received was damaged, defective, materially different, or you changed your mind and you returned it in line with Pukkastock’s return policy but you have not been refunded or the refunded was in the wrong amount. You must (1) contact the seller within 30 days from receipt of the item (or by the end of any extended return period, e.g. extended holiday return policy, if later) and (2) postmark the return within 14 days from arranging the return with the seller. The refund amount you are entitled to is included below.
What is refunded?
Return reason Product cost Original shipping cost Return shipping cost
Item was damaged, defective, or materially different Y Y Y
Any other reason (restocking fees may be deducted from the total refund) Y Y N
  • The seller agreed to issue a refund or replace the item and you have not been refunded, the refund was in the wrong amount or the replacement wasn’t sent.
  • You were not satisfied with the quality of the eligible services performed by the third-party seller.
  • You want to return an item internationally and the seller does not (1) provide a return address within Ghana, (2) provide a pre-paid return label, or (3) offer a full refund without requesting the item be returned.
  • You have been charged extra (for example, by customs authorities for a shipment to Ghana) in addition to the purchase and dispatch price you have paid, and the seller did not cover those costs.
  • You have waited no longer than 90 days from the Estimated Delivery Date to file your claim.

To file a claim, go to File an Buyer Satisfaction Guarantee Claim.

Note: If you refuse the package and the return does not have tracking information, your claim may not be covered.

The following items and situations are not covered by the Pukkastock Buyer Satisfaction Guarantee.

  • Payments for services (excluding specific eligible services).
  • Digital merchandise.
  • Cash or stored value instruments (except physical gift cards sold in the Gift Card category).
  • Prohibited items
  • Credit card payments where the issuing bank has initiated a chargeback.
  • Damage or loss that occurs to goods after they are delivered to a freight forwarder.

Watches, Jewelry, Collectibles, and Fine Art items must be returned according to the guidelines on About Our Return Policies to be eligible for the Buyer Satisfaction Guarantee.

Claims can be denied for a variety of reasons.

The common reasons for a claim being denied include:

  • The item received was the same as described by the seller.
  • The item was received and the seller provided verification of delivery.
  • You failed to respond to a request for further information.
  • You filed a chargeback with your payment processor or bank.
  • You were unwilling to return the item to the seller.

Pukkastock regarded the claim as inappropriate.

You can file an Buyer Satisfaction Guarantee claim in the Orders section of Your Account if you purchased physical goods or eligible services from a third-party seller on the Pukkastock.com website.

To file an Buyer Satisfaction Guarantee Claim on an eligible order:

  1. Go to Your Orders.
  2. Locate your order in the list and click Get help with order.
  3. Select a reason code to describe your issue.
  4. Select Request refund through Buyer Satisfaction Guarantee.
  5. Enter the required information and select Submit

For more information on the Buyer Satisfaction Guarantee, go to About Buyer Satisfaction Guarantee.

Note: Buyer Satisfaction Guarantee claims typically take 1-2 weeks to process.

For purchases through the Pukkastock.com website, you can track the progress of your claim by viewing the order in the Orders section of Your Account.

To view the status of your claim:

Contact Us.

Other Topics & Help Sites

Buy professional services available in your area.


Pukkastock Home Services offers you buying professional services such as TV wall-mounting, grill assembly, House Cleaning services, and many others.

You can purchase a service and schedule a service appointment by adding a predefined service to your cart. You can also purchase eligible Pukkastock.com products and include free expert services such as assembly or installation.

Go to Pukkastock Home Services Providers and find the services available in your area.

Pukkastock Home Services Providers are qualified professionals who offer a wide variety of installation, assembly, or professional home services.


Service providers are local and insured. Specific Service Providers such as electricians are required to provide valid license credentials before qualifying to be a Service Provider. In addition, all in-home technicians are required to undergo extensive background checks.

We assign your order to the highest quality Service Providers in your area and back their work with our Happiness Guarantee.

Pukkastock Home Services Cancellation Policy is designed to protect both the customer and the service provider in the event of a last-minute cancellation.


We know plans can change, so we’ve designed a cancellation policy that’s accommodating for our customers and supports our providers. Early notification of cancellation means our providers can offer their services to someone else in your community.

You may cancel or change your appointment up to 48 hours in advance without any penalty.

If you wish to cancel or reschedule your appointment within less than 48 hours—but more than 24 hours— notice, please contact your service provider via Your Orders. For more information on how to contact a third-party seller, go to Contact Third-Party Sellers.

Note:

  • Pukkastock Home Services won’t charge your payment method until the service has been completed.
  • Appointments can’t be cancelled with less than 24 hours notice.

For more information on how to cancel or reschedule a service appointment, consult Cancel a Pukkastock Home Services Service Appointment or Reschedule an Pukkastock Home Services Service Appointment.

You can cancel your Pukkastock Home Services service appointment up to 48 hours in advance without any penalty.


To cancel your service appointment:

  1. Go to Your Account, then Your Orders.
  2. Find the service appointment you scheduled, and click Cancel.

Note:

  • If you don’t see the option to cancel your appointment, please contact the service provider directly. For more information on how to contact your service provider, go to Contact Third-Party Sellers.
  • It’s not possible to cancel an appointment scheduled within the next 24 hours. Cancellation fees may apply for missed appointments.
  • In the unlikely event that your pro doesn’t show up for the scheduled appointment, you won’t be charged. We only charge your card when the service is complete or when you miss an appointment.

When you purchase services from Pukkastock Home Services, the quality of the service is guaranteed under the Happiness Guarantee. After you file a claim with the necessary information, a team will investigate and work with you and the pro to quickly resolve the issue.


You can file a claim when all of the following applies:

  1. You’re unsatisfied with the service performed.
  2. You have purchased the service in its entirety directly through the Pukkastock.com website or app.
  3. The scope of work was limited to the description of the service listed on Pukkastock.com, or was changed through Pukkastock’s systems.
  4. Your service appointment was completed within the last 90 days. For recurring services, we treat each appointment as a separate occurrence.

If your purchase is covered by the Happiness Guarantee, Pukkastock Home Services will make it right in one of these three ways:

  1. Correct the service.
  2. Refund your money for the purchase, and cover related property damages up to GHS2,500.
  3. Help you to file a claim against the provider’s insurance.

Find information about all actions that the Service Provider will take to fulfill your order.


Every service has a specific list of actions that Service Providers will perform to complete your order. To know more about this information:

  1. Go to Pukkastock Home Services.
  2. Browse the service that you want and click on it.
  3. Scroll down to find the What’s included with this service?

Note: Once you place your order, you can contact the Service Provider through the Contact Seller button from your order to ask more questions or request more tasks. They would reply to you in a maximum of two business days.

You can purchase a service and schedule a service appointment by adding a predefined service to your cart.


To place an order for a service:

  1. Go to Pukkastock Home Services.
  2. Find the service that you are looking for and add the specifications required to personalize your service and click on Add to Cart.
  3. Select Proceed to check out.
  4. Select an address for the service.
  5. Select your preferred time windows of arrival (Remember to add three preferred dates of appointment).
  6. Check the box to allow the Service Provider to contact you with questions related to the service before the day of the appointment.
  7. Select Continue
  8. Choose your payment method.
  9. Review the order information and select Place your order.

You will receive an initial email within 24 hours of placing your order and a confirmation email 48 hours before your scheduled service appointment including the technician’s name, photo, and phone number in case you need to contact the service provider. For more information, visit Pukkastock Home Services Appointments.

Note: you can opt in to SMS notifications in Shipment Updates via Text in Your Account.

You can easily manage your service requests by visiting Your Account. Here you can see who your service provider is, contact them to get help or reschedule your appointment if necessary.


To view or manage your service requests and estimates:

 

  1. Visit Your Account.
  2. Place your cursor over the Account & Lists heading, and select Your Orders under Your Account.
  3. Locate your Pukkastock Home Services order in Your Orders

You can easily Manage Your Service Orders via Your Orders.

Pukkastock Restaurants offers delivery from popular local restaurants in select cities.


Pukkastock Restaurants Delivery Types

  • Delivery Fulfilled by Pukkastock: Pukkastock Delivery Partners fulfilling Pukkastock Restaurants orders.
  • Delivered by the Restaurant: Restaurants using their own drivers or delivery partners to deliver Pukkastock Restaurant orders. Order tracking ability may be limited.

Determine Whether Your Area is Eligible

To see which restaurants offers delivery in your area, go the main Pukkastock Restaurants page and enter your Area name.

Item Questions

All information we have about a product is available on the product detail pages. You can call the restaurant for further information. Their phone number will be listed at the bottom of their restaurant page.

Promotion Codes

  • Promotion codes are applied at check-out.
  • com.gh promotion codes cannot be applied to Pukkastock Restaurants orders.
  • Only one promotion code can be applied per order.
  • If receiving a bonus offer promotion, please wait until the promised delivery date has passed before contacting Customer Service.
  • Promotion codes are applied across all menu items, and refunds will be distributed as such.

Payment Methods Accepted

We accept the following payment methods for Pukkastock Restaurants orders:

  • Visa
  • MasterCard
  • American Express
  • Discover

We do not accept the following payment methods for Pukkastock Restaurants orders:

  • Pukkastock.com Gift Cards
  • Pukkastock Store Card

Item Questions

All information we have about a product is available on the product detail pages.

Tipping

  • You can add or modify the tip when placing an order; the option will appear on the final screen before placing the order.
  • Couriers cannot accept cash tips.
  • Tipping is completely optional.
  • The tip can’t be changed after the order is placed.
  • For pick up orders, tipping is not available.
  • For orders delivered by the restaurant, tips will be passed onto the restaurant.

Additional Fees

  • Delivery Fee: Delivery fees vary by restaurant. You’ll be able to see the applicable delivery fee for every order you place during checkout.
  • Bag Fee: Merchants may charge bag fees to comply with local bag ordinances.

Return Policy

Pukkastock Restaurants deliveries are not returnable but may be refunded.

Have any questions? Please contact us.

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